If you received a text message from a hotel using Guestally, here is everything you need to know.
You can opt out at any time by replying STOP to the phone number that sent you a message. You will be immediately unsubscribed and will not receive any further messages from that hotel.
Opting out from one hotel does not affect messages from any other hotel. Each hotel on the Guestally platform operates independently with its own phone number.
Guestally is a platform that helps boutique hotels communicate with their guests via SMS. When you receive a text message from a hotel using Guestally, the message comes from the hotel, not from Guestally directly.
Your hotel collected your phone number during the booking or check-in process. You opted in to receive SMS messages from the hotel at that time.
Yes. Your phone number and messages are only shared with the specific hotel you are staying at. We never sell or share your personal data with other businesses or hotels on the platform.
Reply STOP to any message you received from the hotel. You will be immediately unsubscribed and will not receive any further messages from that hotel.
Simply reply to any message from the hotel’s number. Your message will go directly to the hotel staff, who can assist you with your request.
If you are a hotel looking to use Guestally for your property, we'd love to show you around.