Everything hotel operators need to know about Guestally: how it works, what it costs, and how it compares to other guest messaging platforms.
Guestally is hotel guest messaging software built for boutique hotels. It automates hotel guest communication throughout the stay, from pre-arrival to check-in, mid-stay, upsells, post-stay review requests, and re-engagement campaigns, all using AI-powered hotel text messaging via a dedicated phone number for each property. It is boutique hotel upsell software and SMS guest engagement in one platform.
Guestally is purpose-built for independent hospitality properties: boutique hotels, bed and breakfasts, vacation rental operators, and small hotel groups typically running 10 to 40 rooms. Our Hotel Partners are operators who care about the guest experience but don't have the resources to build custom messaging systems.
Canary and Revinate are enterprise platforms built for large hotel chains. Guestally is built specifically for boutique and independent hotels with 10–40 rooms. We focus on SMS-first engagement, automated upsells with Stripe payment links, and a simple setup that can be running in an afternoon. No IT team required. Our pricing starts at $179/month versus enterprise-level contracts.
Each hotel on Guestally gets a dedicated US phone number for hotel text messaging. Guests opt in during check-in (by texting a keyword or via a web form), and the hotel guest messaging software automatically sends personalized messages at key moments: pre-arrival info, welcome messages, mid-stay check-ins, upsell offers, checkout reminders, review requests, and re-engagement campaigns. This is how you automate hotel guest messaging without losing the personal touch.
You build a knowledge base within Guestally containing your property details like amenities, policies, room types, dining options, local recommendations, and more. The AI uses this knowledge to generate accurate, on-brand responses to guest questions. You can update it anytime and changes take effect immediately.
Yes. Guestally supports draft approval workflows where the AI generates a response and places it in a queue for staff review before sending. You can also run in auto-send mode for routine messages and draft mode for more sensitive conversations.
You configure upsell offers in Guestally (late checkouts, breakfast upgrades, spa packages, local experiences) with pricing. The AI presents relevant offers to guests at the right moment during their stay. Each offer includes a Stripe payment link so guests can purchase with one tap. Revenue is tracked and attributed in your dashboard.
Most hotels are fully set up and sending messages within a day. The process involves creating your account, completing phone number registration (A2P 10DLC, handled by Guestally), uploading your property knowledge base, configuring your upsell offers, and placing an opt-in card at your front desk.
Guestally currently works as a standalone platform with manual guest import and opt-in via text keyword or web form. PMS integrations for automated guest data sync are on our roadmap. Contact us at support@guestally.ai to discuss your specific PMS needs.
No. Guestally is designed for hotel operators, not developers. The dashboard is intuitive, setup is guided, and our team handles the phone number registration and compliance configuration on your behalf.
Guest messaging software pricing varies by provider. Guestally offers three plans: Starter at $179/month (500 SMS, 5 upsell offers, 2 team members), Growth at $299/month (5,000 messages, analytics, 10 team members), and Premium at $349/month (unlimited messages, AI Revenue Engine, dedicated success manager). Annual billing saves approximately 17%. Compared to enterprise guest messaging software pricing from Canary Technologies or Revinate, Guestally is designed to be affordable for boutique hotels.
Yes, new accounts include a 14-day free trial period where you can explore the full platform. At the end of the trial, your subscription begins unless you cancel.
Every plan includes one dedicated US 10DLC phone number provisioned and managed by Guestally via Twilio. Carrier registration, compliance tooling, and standard message delivery are all included in your subscription price.
Yes. Guestally provides built-in TCPA-compliant consent collection (text keyword opt-in and unchecked web form opt-in), automatic STOP/opt-out processing, consent record-keeping, and required disclosure language. The platform will not send messages to any phone number without a recorded consent event.
Never. Each hotel on Guestally operates in its own isolated data environment. Guest data (phone numbers, conversations, preferences, consent records) collected through one hotel's phone number is never shared with, visible to, or accessible by any other hotel on the platform.
Upon cancellation, your data is retained for 30 days to allow for reactivation. You may request a full export of your guest data within that period. After 30 days, data may be deleted. Guest opt-out records are retained indefinitely to prevent compliance violations.
Book a demo and we'll walk you through everything, or email us directly at support@guestally.ai.