Guestally is hotel guest messaging software that combines SMS guest engagement, boutique hotel upsell automation, and operational insights into one platform designed for small hotel teams with 10–40 rooms.
AI Guest Messaging Across Every Channel
Your AI concierge knows your hotel inside and out. Automate hotel guest messaging from pre-arrival through post-stay: welcome messages, check-ins, upsell offers, and review requests go out automatically via SMS, web chat, and email. Guestally is hotel text messaging automation built for boutique properties.
SMS messaging on all plans with dedicated US phone number
Web chat widget for your hotel website
Email messaging on Growth and Premium plans
AI-powered hotel guest communication and intent classification
Draft approval workflows so staff review messages before they send
Brand voice customization so the AI learns your property's tone
Boutique Hotel Upsell Software
Late checkouts, breakfast upgrades, spa packages, local experiences. Guestally's boutique hotel upsell software offers them at the right moment during each guest's stay, with integrated Stripe payment links for instant purchase. Turn SMS upsell campaigns into measurable hotel revenue.
Reactive upsells triggered by guest stay phase (pre-arrival, mid-stay, checkout)
Personalized offers based on guest type, time of day, and conversation context
Integrated Stripe payment links so guests pay with one tap
Revenue attribution tracking so you see exactly which offers convert
AI-driven proactive campaigns on Premium for re-engaging past guests
Hotels using automated upsells see $15–$50+ more per guest stay
Unified Inbox
Every SMS, web chat message, and email lands in one clean dashboard with full conversation history across channels. No duplicate answers, no lost threads, no jumping between apps.
Single view across SMS, web chat, and email conversations
Full guest context including booking details, past stays, and preferences
Team collaboration with assignment and internal notes
Quick replies and saved templates for common requests
Real-time notifications via web, mobile, and push
Guest profile merging to unify duplicate contacts
Knowledge Base Management
Upload your property details (amenities, policies, local recommendations, room types, dining options) and the AI uses this knowledge to answer guest questions accurately and consistently.
Structured knowledge entries for property information
Concierge recommendation catalog for local restaurants, activities, and services
AI learns from your knowledge base to generate contextual responses
Easy to update. Change your breakfast hours and the AI knows immediately
PDF upload support for property guides and welcome packets
Revenue Analytics & Attribution
Track upsell conversion rates, response times, revenue per stay, and staff time saved, all in real-time dashboards built for operators, not analysts.
Revenue attribution for every upsell offer and campaign
Conversation volume and response time metrics
Guest engagement rates by stay phase
ROI reporting to prove platform value to ownership
Available on Growth and Premium plans
Compliance Built-In
A2P 10DLC carrier registration, TCPA-compliant consent collection, automatic opt-out processing, and SHAFT content filtering. All handled by the platform, not left as an afterthought.
Dedicated US phone number registered via A2P 10DLC
Built-in opt-in consent collection (text keyword or web form)
Automatic STOP/opt-out processing with compliance logging
SHAFT content filtering to prevent carrier violations
Per-hotel data isolation so guest data is never shared across properties
Consent records retained indefinitely for audit compliance
See Guestally in Action
Book a 20-minute demo and see how Guestally can generate more revenue from every guest stay at your property.