Turn Every Guest Stay Into More Revenue
Guestally brings guest messaging into one AI-powered inbox. SMS and web chat come standard on every plan, with email on Growth. Your AI concierge handles routine questions and upsells automatically, so your hotel earns more per stay without adding staff.
The Marigold
SMS
Today 2:15 PM
Read 2:16 PM
$0+
Avg. upsell revenue added per guest stay
0
Up to 3 channels unified in one inbox
<0 min
Average guest response time
0%
Guest satisfaction on automated messages
Based on early pilot data from boutique hotel partners
Every missed upsell is revenue you'll never get back.
Your front desk is handling texts, calls, and emails by hand. Guests who would have said yes to a late checkout or a breakfast add-on never hear about it. Your team is answering the same questions over and over. And every missed message chips away at the experience your guests expect.
Revenue Left on the Table
Without automated upsells, boutique hotels miss $15 to $50+ per stay in ancillary revenue. That adds up fast.
Messages Scattered Everywhere
Guests text, email, and message from your website. Your team is juggling three different inboxes, missing things, and doing double work. Nobody knows who said what or where.
Guest Experience Suffers
Slow replies and missed messages lead to worse reviews, lower repeat bookings, and lost loyalty.
Imagine your hotel running like this.
Every Guest Gets the VIP Treatment
With SMS and web chat on every plan and email on Growth+, guests get fast, personalized responses from an AI concierge that actually knows your hotel: your rooms, your amenities, your policies, and the best spots nearby.
Upsell Revenue Flows Automatically
Late checkouts, breakfast upgrades, local experiences, offered at the perfect moment via SMS. No more forgetting, no more missed revenue.
Your Team Breathes Again
Free up 10+ hours a week of front desk time. The AI takes care of routine questions so your staff only steps in when it actually matters.
You See Exactly What’s Working
Real-time dashboards show upsell conversions, response times, and revenue impact so you always know your ROI. Analytics available on Growth and Premium.
Getting started is simple.
Book Your Demo
See Guestally in action with a walkthrough built around your property. Takes about 20 minutes, no pressure.
We Set You Up in Days, Not Months
Our team sets up your messaging workflows, upsell campaigns, and guest templates. You're live within a week.
Watch Revenue Grow
Automated messages engage your guests and drive upsells while freeing up your team. Clear dashboards show you exactly what's working.
Everything your boutique hotel needs. Nothing it doesn't.
Guestally combines multi-channel guest messaging, upsell automation, and operational insights into one platform designed for small teams.
AI Guest Messaging Across Every Channel
Your AI concierge knows your hotel inside and out. Pre-arrival info, welcome messages, check-ins during the stay, upsell offers, and post-stay follow-ups go out automatically. SMS and web chat on all plans. Email on Growth+.
Turn Ancillary Services Into Automatic Revenue
Late checkouts, breakfast upgrades, spa packages, local experiences. Reactive upsells on all plans let your AI offer them at the right moment. On Premium, AI-driven proactive campaigns re-engage past guests with targeted offers.
Hotels using automated upsells see $15 to $50+ more per guest stay
One Inbox. Every Channel. Full Context.
Every SMS, web chat message, and email lands in one clean dashboard with the full conversation history across channels. If a guest emails in the morning and texts that afternoon, your AI and your team both see the whole picture. No duplicate answers. No lost threads. No jumping between apps.
Know Exactly What’s Working
Track upsell conversion rates, response times, revenue per stay, and staff time saved, all in real-time dashboards built for operators, not analysts. Analytics available on Growth and Premium.
Three Channels, One Intelligent Inbox
Your guests communicate however they prefer. Guestally meets them on every channel with fast, AI-powered responses and brings it all together for your team in one place.
Text Messaging
Your hotel gets its own dedicated phone number. Guests text it for check-in questions, late checkout requests, local tips, and more. The AI responds right away with answers based on your property.
Highest open rates. Instant engagement.
Guests who email your hotel get the same fast, informed responses, powered by the same AI. No more emails sitting unanswered for hours while your team is busy at the front desk.
Welcome, Sarah! Your stay is almost here.
We're looking forward to hosting you this weekend. Here's everything you need to know...
Same AI. Same knowledge. Faster replies.
Website Chat
A branded chat widget on your website lets guests and prospective guests ask questions and get answers right away, even before they book. It turns browsers into bookers and guests into repeat visitors.
Hi! How can we help you today?
24/7 availability. Zero staff required.
Every conversation, across every channel, flows into one unified inbox with full context. Your AI concierge handles the routine. Your team handles the rest.
Trusted by boutique hoteliers who've been where you are.
We built Guestally because we understand the daily reality of running a small hotel, and we knew there had to be a better way.
“We were losing so much time answering the same questions over and over. Within the first two weeks of using Guestally, our front desk team got hours back every day, and our upsell revenue on late checkouts alone paid for the platform three times over.”
Jessica Torres
General Manager
The Wavecrest Inn, Carmel-by-the-Sea, CA · 18 Rooms
“I was skeptical about automation feeling impersonal, but our guests actually comment on how responsive and helpful the messages are. It feels like a concierge in their pocket. Guestally gets what boutique hospitality is about.”
Marcus Chen
Owner & Operator
Hotel Alder, Portland, OR · 32 Rooms
“Before Guestally, our upsell strategy was basically hoping the front desk remembered to mention breakfast. Now every single guest gets a perfectly timed offer, and our ancillary revenue is up over 30% since we started. I can’t imagine going back.”
Diana Reeves
Director of Operations
The Marigold Hotel, San Diego, CA · 24 Rooms
“We tried two other messaging platforms before Guestally, and neither understood boutique hotels. Guestally felt different from day one. The onboarding was personal, the automations actually made sense for our size, and our guests started responding within minutes.”
Rachel Kim
Front Office Manager
The Bellweather, Savannah, GA · 22 Rooms
“The ROI was obvious within the first month. Our spa upsell alone went from maybe 2 bookings a week to 8 or 10, all from a single automated SMS. My only regret is not finding Guestally sooner.”
Tomás Herrera
Owner
Casa Solana Boutique Hotel, Santa Fe, NM · 14 Rooms
“What I love most is that it doesn’t feel like software. It feels like having an extra team member who never forgets to follow up. Our review scores went up half a star within two months, and I attribute a lot of that to faster, more consistent guest communication.”
Emily Ashford
General Manager
The Finch & Fern, Asheville, NC · 28 Rooms
“Running a 12-room inn means I’m the front desk, the concierge, and the manager all at once. Guestally handles the messaging side so well that guests think we have a full concierge team. It’s made a huge difference for a property our size.”
David Okonkwo
Innkeeper & Owner
Harbor Light Inn, Kennebunkport, ME · 12 Rooms
“We were losing so much time answering the same questions over and over. Within the first two weeks of using Guestally, our front desk team got hours back every day, and our upsell revenue on late checkouts alone paid for the platform three times over.”
Jessica Torres
General Manager
The Wavecrest Inn, Carmel-by-the-Sea, CA · 18 Rooms
“I was skeptical about automation feeling impersonal, but our guests actually comment on how responsive and helpful the messages are. It feels like a concierge in their pocket. Guestally gets what boutique hospitality is about.”
Marcus Chen
Owner & Operator
Hotel Alder, Portland, OR · 32 Rooms
“Before Guestally, our upsell strategy was basically hoping the front desk remembered to mention breakfast. Now every single guest gets a perfectly timed offer, and our ancillary revenue is up over 30% since we started. I can’t imagine going back.”
Diana Reeves
Director of Operations
The Marigold Hotel, San Diego, CA · 24 Rooms
“We tried two other messaging platforms before Guestally, and neither understood boutique hotels. Guestally felt different from day one. The onboarding was personal, the automations actually made sense for our size, and our guests started responding within minutes.”
Rachel Kim
Front Office Manager
The Bellweather, Savannah, GA · 22 Rooms
“The ROI was obvious within the first month. Our spa upsell alone went from maybe 2 bookings a week to 8 or 10, all from a single automated SMS. My only regret is not finding Guestally sooner.”
Tomás Herrera
Owner
Casa Solana Boutique Hotel, Santa Fe, NM · 14 Rooms
“What I love most is that it doesn’t feel like software. It feels like having an extra team member who never forgets to follow up. Our review scores went up half a star within two months, and I attribute a lot of that to faster, more consistent guest communication.”
Emily Ashford
General Manager
The Finch & Fern, Asheville, NC · 28 Rooms
“Running a 12-room inn means I’m the front desk, the concierge, and the manager all at once. Guestally handles the messaging side so well that guests think we have a full concierge team. It’s made a huge difference for a property our size.”
David Okonkwo
Innkeeper & Owner
Harbor Light Inn, Kennebunkport, ME · 12 Rooms
“We know what it's like to run a 20-room hotel with a 3-person team. Guestally was designed for exactly that reality.”
Your past guests are your most valuable asset.
We help you bring them back.
Most boutique hotels have hundreds of past guests sitting in a database, doing nothing. Guestally's AI Revenue Engine turns that dormant guest list into direct bookings, without OTA commissions, extra staff, or guesswork.
The AI Revenue Engine is available exclusively on the Premium plan.
Your Guest Data
Stay dates, preferences, spending patterns, satisfaction scores
AI Analysis
Identifies high-value rebooking targets and optimal timing
Smart Campaigns
Automated re-engagement via SMS: seasonal offers, loyalty incentives, upsells
Revenue
Direct bookings + upsells, tracked, attributed, and reported in real-time
$0
OTA commissions on AI-driven bookings
Direct bookings mean you keep the commission. That's 15-25% saved per booking
80-90%
Revenue goes to you
Performance pricing means we only earn when you earn, with perfectly aligned incentives
5x
Cheaper than new guest acquisition
Re-engaging past guests costs a fraction of acquiring new ones through ads or OTAs
Our promise: real results in 30 days, or you don't pay.
We're so confident Guestally will drive measurable results for your property that we back every new customer with a simple guarantee:
The Guestally 30-Day Revenue Guarantee
Start with a 14-day free trial. After your trial ends, if you don't see measurable results within your first 30 paid days, we'll refund your payment in full. No hoops. No fine print.
Every plan includes:
- AI-powered SMS concierge with intent classification and smart responses
- AI concierge trained on your hotel. We build your knowledge base so the AI knows your rooms, amenities, policies, and local recommendations from day one
- Unified inbox with full conversation history and staff escalation
- 14-day free trial + 30-day money-back guarantee
The Boutique Hotel Guest Messaging Playbook
7 proven messages that turn every guest stay into more revenue, across SMS, web chat, and email. Ready to copy, customize, and send today.
- The pre-arrival SMS template that sets the tone (and opens the upsell door)
- The web chat greeting that turns website browsers into booked guests
- The “perfect timing” framework for offering late checkouts, breakfast, and experiences
- Word-for-word message scripts boutique hotels are using right now to add $30+ per stay
- The post-stay email that drives 5-star reviews and repeat bookings
No spam, ever. Unsubscribe anytime.
Free Guide
The Boutique Hotel Guest Messaging Playbook
7 Messaging Templates That Turn Every Stay Into More Revenue
guestally.ai
Simple pricing. Serious results.
Every plan pays for itself. The only question is how much you want us to do for you.
Starter
10 to 19 rooms
$179/mo
“AI concierge and unified inbox.”
Book a Demo- 500 SMS messages/month
- Web chat channel included
- AI intent classification & smart responses
- AI concierge with knowledge base (10 entries)
- 5 reactive upsell offers
- Unified inbox
- 2 team members
- Email support
Growth
20 to 29 rooms
$299/mo
“More automation. Deeper insights.”
Book a Demo- 5,000 SMS + Email messages/month
- Web chat channel included
- Email channel included
- AI concierge with knowledge base (100 entries)
- 50 reactive upsell offers
- 10 team members
- Full analytics dashboard
- Messaging templates
- Priority support
Premium
30 to 40 rooms
$349/mo
“White-glove setup. Full platform power.”
Book a Demo- Unlimited messages, all channels
- AI concierge with knowledge base
- Unlimited team members, KB entries & upsell offers
- AI Revenue Engine with proactive campaigns
- Full analytics dashboard
- Messaging templates
- Custom workflow setup
- Dedicated success manager
- Priority support
14-day free trial on all plans. 30-day money-back guarantee after first payment. No long-term contracts. Overage messages billed at $0.10 each on Starter and Growth plans.
Your guests are already reaching out. Be ready on every channel.
Join the boutique hotels that are bringing guest communication together, growing upsell revenue, and giving their teams time back. Guestally handles SMS, web chat, and email from one intelligent platform.
14-day free trial · No long-term contract · Live in 7 days